Policies

Returns & Refunds.

Last updated 9 June 2026

Made to order

Every print is produced individually for you when you order, so I can't accept change-of-mind returns once an order is in production — the same way custom and personalised goods are treated under consumer law. Please double-check your size, finish, and shipping address before you pay.

Damaged, faulty, or lost

If your print arrives damaged or with a manufacturing fault, or it goes missing in transit, I'll put it right with a free replacement or a full refund — your choice. Just get in touch within 14 days of delivery through the contact form, and include a photo if it's damaged so I can sort the reprint quickly.

Wrong address

If a parcel can't be delivered because of an incorrect or incomplete address given at checkout, I'm happy to arrange a reprint at cost (the production and shipping price), since the original can't be recovered.

Cancelling an order

Orders move into production quickly. If you need to cancel, message me straight away through the contact form — if it hasn't gone to print yet, I'll cancel and refund it in full.

Delivery & refunds

Prints are made and shipped to the US, UK, and Ireland, and most orders arrive within 5–8 days. Refunds go back to your original payment method and usually appear within a few business days of being processed.